Frequently Asked Questions
How do I get my download?
Your download will immediately be emailed to you upon purchase. Please be sure to check all of your inboxes and spam mail. If you signed up for an account you will be able to access all your downloads from your account any time of day.
How do I sign-up for an account?
Signing up for an account is free. You simply go to https://shop.pinkoatmeal.com/account/ to sign-up.
What are the benefits of an account?
With an account you have access to all of your downloads 24/7 and do not need to search your email looking for links. You will have access to all updates to the product. You will be eligible to collect points to redeem on future purchases.
I’ve signed up for an account but don’t see purchases I made before signing up?
The system isn’t smart enough to link purchases made prior to signing up for an account, but the good news is that you can email firstname.lastname@example.org and previous purchases can be linked as long as you are using the SAME email address.
Do products get shipped to me?
No all products are downloadable and digital. If you purchase any of the t-shirts you are purchasing those through Amazon, not Pink Oatmeal. Those will be shipped to you.
How do I pay?
You have the option to pay through Paypal using your Paypal account or a credit card. You also have the option of using your credit card through the payment processor stripe.
Can I share my purchases with my friends or coworkers?
No, you have purchased a single license for use for one person. For group discount rates please contact email@example.com
Can I return my purchases?
Due to the nature of the resources this is not available. However, I always want a happy customer. If you have any concerns about your purchase please contact firstname.lastname@example.org
Points and Rewards
What are points?
Points are earned for every purchase you make, when you sign up for an account or when you leave a review. In order to get points you must sign up for an account.
What are points worth?
20 points is worth up to $1 dollar in Pink Oatmeal products.
My purchase is for $10.50 but I am earning 11 points?
Points will always round up when making your purchase!
How do I earn points?
You receive one point for each dollar you spend in the store, five points for every review you leave, and 20 points for signing up for an account.
Where can I find out how many points I have?
When you log in to your account you click on the points tab to see your points accrual.
How do I redeem points?
You can redeem your points at checkout. There will be a prompt when you checkout letting you know how many points that you have to redeem.
What do I get?
You are purchasing a membership to Pink Oatmeal’s website.
You get lifetime access to ALL digital and printable resources ( yes this is everything the shop!), themed motor planning ideas released each month, a video library of movement and motor planning ideas, and printables that are for members.
You get access for one year to ALL (annual members) digital and printable resources ( yes this is everything in the shop!), themed motor planning ideas released each month, a video library of movement and motor planning ideas, and printables that are for members only.
Do I need an account to gain access to my resources?
Yes, when you purchase your subscription you will be prompted to set up an account. You need this so that you can log in and access all of the resources.
What if I already have an account?
You can use the account you already have set up to gain access to Membership benefits. Simply make sure you are logged in when you check out.
When can I start using Pink Oatmeal’s resources?
Immediately! Once you purchase your membership, you will gain immediate access to all members only materials. You will receive a download with your purchase, which will include a link to give you a video walk through of what you will find as part of your membership.
How long can I access the materials?
You can access all your membership benefits at any time of the day. Annual members will have access for 1 year from their start date.
Can I share my resources with my co-workers?
When you purchase a Pink Oatmeal membership you are purchasing a single license, meaning it is for use for one person. Group memberships are available! Please contact email@example.com for group membership pricing.
If I buy the membership do I get access to all newly added resources as well?
YES! You get access to all of Pink Oatmeal’s digital and downloadable resources and anything that is added as long as you remain a member!
Does my membership renew each year?
No, lifetime members always have access and don’t need to worry about renewals. After 1 calendar year annual members will lose access unless they renew their membership again.
How do I cancel?
If you find you want to cancel your membership Go into your account. Click on memberships in the dashboard. Under memberships click manage. You can cancel your membership there.
If I cancel will I still have access to my downloads?
As all files are downloadable it is good practice to save every file you download to your computer. Once your membership ends you will no longer be able to download for free. Downloads will NOT be under the download tab in your account as you are not going through the checkout to access your members only downloads so be sure that you have saved your downloads if your membership expires.
I see you have t-shirts for sale is this included?
No, t-shirts are not included as part of this package as they are sold on Amazon
The file looks great on the screen but when I go to print the pictures or words don’t look right?
There is a good chance that you just need to make sure that you update your PDF reader. I personally like Acrobat by Adobe – the free version for my PDF files.
Contact Chanda – firstname.lastname@example.org