Frequently Asked Questions
How do I get my download?
Your download will immediately be emailed to you upon purchase. Please be sure to check all of your inboxes and spam mail. If you signed up for an account you will be able to access all your downloads from your account any time of day.
How do I sign-up for an account?
Signing up for an account is free. You simply go to https://shop.pinkoatmeal.com/account/ to sign-up.
What are the benefits of an account?
With an account you have access to all of your downloads 24/7 and do not need to search your email looking for links. You will have access to all updates to the product. You will be eligible to collect points to redeem on future purchases.
I’ve signed up for an account but don’t see purchases I made before signing up?
The system isn’t smart enough to link purchases made prior to signing up for an account, but the good news is that you can email firstname.lastname@example.org and previous purchases can be linked as long as you are using the SAME email address.
Do products get shipped to me?
No all products are downloadable and digital. If you purchase any of the t-shirts you are purchasing those through Amazon, not Pink Oatmeal. Those will be shipped to you.
How do I pay?
You have the option to pay through Paypal using your Paypal account or a credit card. You also have the option of using your credit card through the payment processor stripe.
Can I share my purchases with my friends or coworkers?
No, you have purchased a single license for use for one person. For group discount rates please contact email@example.com
Can I return my purchases?
Due to the nature of the resources this is not available. However, I always want a happy customer. If you have any concerns about your purchase please contact firstname.lastname@example.org
I don’t see my country listed, how can I buy?
Due to the VAT tax, EU buyers are advised to shop at my Teachers Pay Teachers store. If you don’t see your country, but are not from the EU please contact Chanda – email@example.com
Points and Rewards
What are points?
Points are earned for every purchase you make, when you sign up for an account or when you leave a review. In order to get points you must sign up for an account.
What are points worth?
20 points is worth up to $1 dollar in Pink Oatmeal products.
My purchase is for $10.50 but I am earning 11 points?
Points will always round up when making your purchase!
How do I earn points?
You receive one point for each dollar you spend in the store, five points for every review you leave, and 20 points for signing up for an account.
Where can I find out how many points I have?
When you log in to your account you click on the points tab to see your points accrual.
How do I redeem points?
You can redeem your points at checkout. There will be a prompt when you checkout letting you know how many points that you have to redeem.
What do I get?
The annual membership includes access to all digital and printable resources , themed motor planning ideas released each month, a video library of movement and motor planning ideas, and printables that are for members only and are not available in the shop.
If you choose the monthly membership you will receive access to the themed motor planning ideas for each month you are subscribed, a video library of movement and motor planning ideas, and printables for members only. You will also receive a $20 product credit.
You also get time savings, money savings, happy kids, and a happy you!
When you add new resources do I get those too?
Yes! For annual members, you get all resources and all newly added resources as long as you are a member! Monthly members will have the option to use their credits on any of Pink Oatmeal’s resources (excluding t-shirts and coaching).
Do I need an account to gain access to my resources?
Yes, when you purchase your subscription to the membership you will be prompted to set up an account. You need this so that you can log in and access all of the resources. If you already have an account be sure to log-in when making your purchase, see the next question!
What if I already have an account?
You can use the account you already have set up to gain access to Membership benefits. Simply make sure you are logged in when you check out.
What does it mean to be “grandfathered in”?
When you make your purchase at the current price that is the price you will always pay. For example, if today’s price is $129.99 and you subscribe to the membership. Say tomorrow the price goes up to $150.00. You are grandfathered in to the $129.99 price when your subscription renews.
When can I start using Pink Oatmeal’s resources?
Immediately! Once you subscribe to your membership, you will gain immediate access to all members only materials from your account. You will receive a download with your purchase, which will include a link to give you a video walk through of what you will find as part of your membership.
How long can I access the materials?
You can access them at all times of the day as long as you have a subscription to your monthly or annual membership.
Is this membership good for teachers?
Yes! You will have access to fun ways to move that will make adding movement and motor skill practice to the classroom a breeze! It will take that out of your planning and reduce the need to depend on screens!
Is the membership good for therapists?
Yes! Have all of your gross motor and fine motor planning done! It’s perfect for adding movement that matches the themes going on at school or in your clinic! The videos will give you new ideas to work on motor skills!
Is the membership good for parents?
Yes! There are those times of day that you really want to have easy-to-do ideas at your fingertips instead of utilizing a screen, but you just feel like you don’t have time (cause you don’t!) to put together a plan for doing things differently. For those times you need to get energy out, for party games, to take on road trips…
I have the monthly membership but I wish I would have bought the annual membership, can I upgrade?
You will need to cancel your monthly membership and purchase the annual membership and you will be set!
Can I share my resources with my co-workers?
When you purchase Pink Oatmeal’s membership you are purchasing a single license, meaning it is for use for one person. Group memberships are available! Please contact firstname.lastname@example.org for group membership pricing.
Does my subscription to my membership renew automatically renew?
Your subscription to your membership will automatically renew (unless you cancel) at the original price you paid. Monthly memberships will automatically renew each month while annual memberships will automatically renew each year.
How do I cancel?
If you find you are ready to cancel your subscription. Go into your account. Click on subscriptions. Under subscriptions click on your subscription and click cancel.
If I cancel will I still have access to my downloads?
As all files are downloadable it is good practice to save every file you download to your computer. You will also still have your account available to access any of your downloads you received during your subscription period.
I see you have t-shirts for sale is this included?
No t-shirts are not included as part of this package as they are sold on Amazon but everything else in the shop is!
The file looks great on the screen but when I go to print the pictures or words don’t look right?
There is a good chance that you just need to make sure that you update your PDF reader. I personally like Acrobat by Adobe – the free version for my PDF files.
Contact Chanda – email@example.com