FAQ

Frequently Asked Questions

General Questions

How do I get my download that I purchased?

Your download will immediately be emailed to you upon purchase.  Please be sure to check all of your inboxes and spam mail.  You will also be able to access your downloads from your Pink Oatmeal account 24/7.

How do I sign-up for an account?

When you checkout you will create a password for your account. You can use your email and the password to login and access your downloads. This will allow you to access your orders from your Pink Oatmeal account at anytime.

Is a shop account the same as my freebie library access?

No, the freebie library access and shop are two different accounts.  You gain access to the freebie library when you sign up for the email list.  The shop account is available to access your resources as well as your All-Access Pass Membership.

What are the benefits of an account?

With an account you have access to all of your downloads 24/7 and do not need to search your email looking for links.  You will have access to all updates to the product.  You will be eligible to collect points to redeem on future purchases.

I’ve signed up for an account but don’t see purchases I made before signing up?

The system isn’t smart enough to link purchases made prior to signing up for an account, but the good news is that you can email [email protected] and previous purchases can be linked as long as you are using the SAME email address.

Do products get shipped to me?

No all products are downloadable and digital.  .

How do I pay?

You have the option to pay through Paypal using your Paypal account or a credit card.  You also have the option of using your credit card through the secure payment processor Stripe.

Can I purchase a gift card?

Yes, gift card options are available from Pink Oatmeal.  You can email it to yourself or whomever you are purchasing for.  Click here to purchase your gift card.

Can I share my purchases with my friends or coworkers?

No, you have purchased a single license for use for one person.  For group discount rates please contact [email protected]

Can I return my purchases?

Due to the nature of the resources this is not available.  Duplicate purchases can be refunded.   I always want a happy customer so if you have any concerns about your purchase or made a duplicate purchase please contact [email protected]

Do you accept purchase orders?

Yes, Pink Oatmeal accepts purchase orders on orders greater than $100.  See the schools and clinics page. 

Can I use your resources for distance learning?

Yes you can!  Please see the terms and conditions for specifics.

PLUS, be sure to check out the tutorials section to make the most of the resources during distance learning.

Freebie Library

I signed up for the freebie library but I can’t figure out how to access it?

You need to check your email as you should have received an email with the password for the freebie library.  Be sure to read the entire email to get your password.  Once you have your password you go to the freebie library and enter it in to access all of the freebies in one large collection.

I can’t remember my freebie library password?

No worries, you can go to the forgot your password page to get it!

I signed up for an account, but my password isn’t working.

The freebie library and shop account are 2 separate entities.  Make sure you are using your freebie library password and NOT your shop account password.

Points and Rewards

What are points?

Points are earned for every purchase you make, when you sign up for an account or when you leave a review.  In order to get points you must sign up for an account.

What are points worth?

20 points is worth up to $1 dollar in Pink Oatmeal products.

My purchase is for $10.50 but I am earning 11 points?

Points will always round up when making your purchase!

How do I earn points?

You receive one point for each dollar you spend in the store, five points for every review you leave, and 20 points for signing up for an account.

Where can I find out how many points I have?

When you log in to your account you click on the points tab to see your points accrual.

How do I redeem points?

You can redeem your points at checkout.  There will be a prompt when you checkout letting you know how many points that you have to redeem.

All-Access Pass Questions

 SEE THE ALL-ACCESS PASS FAQ

Video Library Pass Questions

SEE THE VIDEO LIBRARY PASS FAQ

PRINTING

The file looks great on the screen but when I go to print the pictures or words don’t look right?

There is a good chance that you just need to make sure that you update your PDF reader.  I personally like Acrobat by Adobe – the free version for my PDF files.  See the downloading and printing help page.

More Questions?

Contact us – [email protected]

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